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Discovering a sitter in your canine has turn out to be more and more tough as a result of not everyone seems to be trustworthy concerning the high quality of care they supply. One San Francisco resort claimed to be a “luxurious” lodging, however critiques are saying that isn’t the case. After two TikTok customers made movies explaining their experiences, the resort gained numerous unfavorable consideration.
The purchasers claimed that their canine have been uncared for and soiled upon pick-up. A few of the companies they paid for additionally weren’t supplied. As a substitute of apologizing or making adjustments, the enterprise is now inactive on social media accounts and limiting feedback on their profiles.
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The Fact Comes Out
A TikTok consumer named Michelle posted a video speaking about her canine’s keep at Wag Resorts in San Francisco (not associated to the dog-walking firm). The resort costs round $150 per evening, so clients anticipate their canine to be pampered, however based on Michelle, that’s not true.
Within the video, Michelle defined that she paid further to have entry to the digital camera in her canine Miso’s room 24/7. She mentioned they didn’t give her entry to the digital camera till his second day there. Then, when she picked him up, he was in tough form.
“Once I picked him up, he was coated in urine throughout his physique, throughout his paws, all as much as his elbows and he was in a really, very poor psychological state,” mentioned Michelle.
Michelle believes that Miso wasn’t given correct lodging and was uncared for. Wag Resorts acknowledged that Miso’s keep didn’t go easily, however they deny any mistreatment. They mentioned the delay within the digital camera entry was as a result of it was malfunctioning.
@_mitchiemitchie DO NOT LEAVE YOUR PET WITH WAG HOTELS // pls tag fellow california per homeowners. im bodily in poor health and horrified pondering how @Wag Resorts | Pet Resort handled miso throughout his keep final weekend. our pets are our household and that i trusted wag to supply him a excessive stage of care which clearly didn’t occur. i can’t fathom how a clear, wholesome, nicely educated canine would willingly roll in urine all weekend when he has NEVER finished so. what did you do to my canine and why did you refuse to ship the digital camera feed i paid for throughout his “deluxe suite” keep? #dogsoftiktok #waghotels #pethotel #goldendoodle ♬ authentic sound – michelle
One other Buyer Speaks Up
After Michelle’s video gained traction, one other former buyer determined to make an identical TikTok. A lady named Cilla Chan took her canine named Cobie to the identical Wag Resorts location two months prior. She had already posted a Yelp evaluation, however she determined to enter element on TikTok.
In accordance with Cilla, she bought entry to Cobie’s digital camera footage, however she wasn’t proud of what she noticed. She mentioned the play teams have been overcrowded, and her canine was filthy. Nevertheless, the worst half was that they by no means fed Cobie on time. She mentioned they fed him hours after his regular supper time, and one time they didn’t feed him till 10:55 pm, after she known as and emailed a number of instances.
“We’re cheap individuals: if they supply meals barely later than regular we’d perceive. However that is straight up animal abuse. A whole rip-off of a enterprise. We want we had learn extra Yelp critiques for this enterprise which have mentioned the very same factor. We’re sharing this to forestall different canine mother and father from making the identical mistake,” Cilla wrote in her evaluation.
Many different clients left comparable critiques, however these two movies lastly introduced consideration to the neglect. The enterprise usually offers the excuse that they’re understaffed, however a number of reviewers identified that they shouldn’t be taking in so many canine then. When you pay for a luxurious resort, your canine shouldn’t be handled so poorly.
@cillachan @_mitchiemitchie thanks a lot for sharing your expertise. I’m so sorry to listen to what occurred to Miso 💔. So many associates who knew our scenario shared Michelle’s video with us immediately as a result of a lot of the identical occurred with us and our beloved canine @CobieTheDoodie in June of 2022— everybody please be a part of us in spreading the phrase anout @Wag Resorts | Pet Resort and their mistreatment of animals of their care. #WagHotels #canine #abuse #dogsoftiktok #pethotel #goldendoodle ♬ authentic sound – Cilla Chan
Featured Picture: TikTok and TikTok
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